Privacy Policy
Last Updated: December 11, 2025
Introduction
At Lully, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Personal Information
When you create an account or use our service, we may collect:
- Email address
- Payment information (processed securely through Stripe)
- Story preferences (theme, mood, language, voice)
Usage Information
We automatically collect certain information when you use Lully:
- Stories you create and listen to
- Device information and IP address
- Browser type and version
- Usage patterns and preferences
How We Use Your Information
We use your information to:
- Provide and improve our service
- Process payments and transactions
- Send you important updates about your account
- Respond to your questions and support requests
- Analyze usage patterns to enhance user experience
- Prevent fraud and ensure security
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Such as payment processors (Stripe), hosting providers (Vercel, Supabase), and AI services (OpenAI)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Object to processing of your data
- Export your data
To exercise these rights, please contact us at privacy@lully.app.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for more details.
Children's Privacy
Lully is designed for adults and is not intended for children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@lully.app.